Return & Refund Policy | XertPro
Our promise: 30 day satisfaction guarantee. Simple, fair, and hassle-free.
Satisfaction Guarantee
We stand behind our products. If you are not satisfied with your purchase, we will make it right through a refund or exchange. Our goal is your complete satisfaction with every order.
📋 Return Options
| Situation | Your Option | Timeline | Condition |
|---|---|---|---|
| Product not satisfactory | Full refund or exchange | 30 days from delivery date | Any condition opened, partially used, or unopened |
| Changed your mind | Full refund | 30 days from delivery date | Unopened, original packaging |
| Wrong product shipped | Full refund + free replacement | Any time | Not Applicable - our error |
| Damaged in transit | Free replacement or full refund | Any time | Photo proof required within 48 hours of delivery |
| Allergic reaction or sensitivity | Full refund | Any time | Discontinue use immediately and contact us |
🚀 How to Start a Return
Step 1: Contact Us
help@xertpro.com
Live Chat
xertpro.com
Text / WhatsApp
(720) 768-0068
Phone
(720) 768-0068
What we will ask for: Your order number, the product(s) you wish to return, and your preference for a refund or exchange.
Step 2: We Handle the Rest
Return Label Sent
Within 24 hours (if return shipping is required)
Refund Processed
Within 3-5 business days of receipt
Exchange Shipped
Within 2 business days of receipt
No return required for guarantee claims. For our 30-day satisfaction guarantee on opened products, you do not need to send the item back. Simply contact us and we will process your refund.
💳 Refund Details
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Credit/Debit Card | Original card | 5-10 business days |
| PayPal | Original PayPal account | 3-5 business days |
| Shop Pay | Original Shop Pay account | 3-5 business days |
| Subscription (ReCharge) | Original payment method | Next billing cycle |
Shipping Costs
Our error (wrong item, damaged): We pay return shipping and provide a prepaid label.
Your preference (changed mind): You pay return shipping. We provide a prepaid label and deduct the cost from your refund.
Satisfaction guarantee claim: No return shipping needed, keep the product.
🔄 Subscription Cancellations
| Action | How | Timeline |
|---|---|---|
| Pause | Customer portal or email us | Immediate |
| Skip next shipment | Customer portal or email us | Before next billing date |
| Cancel | Customer portal or email us | Immediate, no questions asked |
| Refund last charge | Contact us within 30 days of charge | Within 3-5 business days |
We make cancellation easy because confident customers stay longer than trapped ones.
🚫 Non-Returnable Items
| Item | Reason |
|---|---|
| Products purchased beyond the return window | Safety and quality standards |
| Products from unauthorized resellers | Cannot verify authenticity or purchase date |
| Gift cards and digital products | Non-refundable by nature |
| Products damaged by misuse or improper storage | Not covered under our guarantee |
🤝 Our Commitment to You
No Guilt
We ask for feedback once, then process your return quickly
No Delays
Refunds processed within 3-5 business days of approval
No Hidden Fees
Full refund of product price — what you paid is what you get back
No Blacklists
Return freely, shop again with confidence
Real Humans
Every return is handled by our customer service team
❓ Frequently Asked Questions
No. For our 30-day satisfaction guarantee on opened products, you do not need to return the item. Simply contact us and we will process your refund.
We will refund the individual product price or exchange it for another product of equal value.
Yes. The recipient can initiate the return, or the gift giver can do so with the order details.
You will receive an email confirmation. Please check your original payment method in 3-10 business days.
Contact us immediately. We will trace it and resolve the issue within 24 hours.
📞 Contact Us
help@xertpro.com
Response within 24 hoursLive Chat
xertpro.com
Business hoursText / WhatsApp
(720) 768-0068
Response within 2 hoursPhone
(720) 768-0068
Business hours